Frequently Asked Questions
Everything you need to know about shopping at BAPE
How can I ensure the authenticity of my BAPE products?
All authentic BAPE products are manufactured with specific security features, including high-quality stitching, branded zippers (YKK or BAPE), and unique gold foil or holographic neck and sleeve tags. We recommend purchasing exclusively through our official online store or authorized global retailers.
What is your shipping policy for limited edition drops?
Due to high demand, limited edition items are processed within 3-5 business days. We offer global shipping via premium couriers, and tracking information will be emailed to you as soon as your order leaves our warehouse.
How do BAPE sizes typically run?
BAPE apparel generally follows Japanese sizing, which tends to run smaller than US or EU standards. We recommend sizing up by one full size for a standard fit, or checking the specific size chart provided on each product page.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with all original tags and packaging intact within 14 days of delivery. Please note that certain exclusive collaborations and 'blind box' items are final sale and cannot be returned.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer installment payment options through Klarna or Afterpay.
How should I wash my BAPE shark hoodie to prevent damage?
To preserve the screen printing and fabric quality, we recommend washing your hoodie inside out in cold water on a gentle cycle. Always air dry; do not use a tumble dryer as high heat can damage the prints and shrink the garment.